In order to optimize production and delivery processes and to guarantee complete traceability, we have introduced the new tracking and tracing system “Pack’n Trace“. Our aim is to prevent errors by sharing information between the departments dealing with customer support, shipping orders, order preparation, purchasing, packaging, and transportation and shipping partners (DPD, TNT and UPS).
With the help of the new platform, it is possible to track each item/parcel at ARIAN in detail, showing which stage(s) the item has passed through and when. Tracking is defined as detecting the current status of any item. The tracing feature provides an improved service for customers allowing their items to be traced step by step during transportation. As a result of this increased transparency, the point at which an error occurred can be clearly identified and rectified. Pack’n Trace is another feature from ARIAN that demonstrates our commitment to working to the highest standards.
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